FAQ

How fast can I expect my delivery?

  • We know you want to get your order quick. We ship the products from our Australian warehouse (QLD, Australia) and we will ship it to you as soon as possible.

Can my order be delivered as gift?

  • Yes, we do offer gift wrapping at a small extra cost.

What different payment options can I choose from?

  • We offer different payment options such as Bank Transfer (preferred), PayPal or credit card payments. Sorry, no cash or cheques.

Is there a minimum order?

  • No, you can order as less or much you want.

What do you charge for shipping?

  • $12.50 flatrate – Australia wide
  • free delivery for orders over $120

Do you ship to all areas in Australia?

  • Yes, we offer our service Australia wide.
  • If you live in New Zealand please contact us for a shipping quote

Can I order products you are not offering in the shop?

  • Yes, we have our popular Wishlist: If you miss a special product from Germany and we do not have it (yet) in the Shop – just drop us a line and let us know how we can help.

I live in Germany – can I order?

  • Yes, if you live in Germany and you would like to order for a loved one in Australia, maybe a gift for a special occasion e.g birthday, we do offer the convenience of a German bank account as payment option as well.

Do you ship Australian products to Germany?

  • Yes, if you are in Germany and suffering from the “Australian Virus” which effects many who have visited beautiful Australia – use our Wishlist to get your favorite Australian essentials shipped from Australia to you.